tag:blogger.com,1999:blog-16180073.post5405285544789479142..comments2024-01-11T04:32:02.732-05:00Comments on O-Poker: My Laptop joined MJLoopyhttp://www.blogger.com/profile/10691361649180193547noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-16180073.post-23800727575668627522009-06-29T16:15:19.085-05:002009-06-29T16:15:19.085-05:00Good luck getting much cooperation from Dell on th...Good luck getting much cooperation from Dell on this. I had almost exactly the same thing happen with a Dell desktop and it was a friggin' six-week nightmare getting it resolved. My problem started when their tech screwed up the installation of a replacement power supply, but they blamed it on software issues too--until Windows repeatedly failed to install.<br /><br />I spent several days dancing with their customer service people and actually was told by a "supervisor" in India that there was no one in the entire company who could authorize sending me a replacement computer. At that point I went commando and tracked down every name and email I could find that appeared to belong to someone who could help me and wound up with someone in their executive customer resolution group who did get me a new computer. I still have her name and email if you need it.Jestocosthttps://www.blogger.com/profile/12081110265687748935noreply@blogger.com